A Palazzo Busdraghi Residenza D'Epoca

GUEST REVIEWS

Discover what our guests have to say about their unforgettable stay at A Palazzo Busdraghi Residenza D'Epoca

9.2

Exceptional

168 reviews

Staff

Based on 168 reviews

9.7

010

Location

Based on 168 reviews

9.6

010

Cleanliness

Based on 168 reviews

9.2

010

Comfort

Based on 168 reviews

9.2

010

Breakfast

Based on 168 reviews

9.0

010

Facilities

Based on 168 reviews

8.8

010

Free WiFi

Based on 168 reviews

8.8

010

Paid WiFi

Based on 168 reviews

8.8

010

Value for money

Based on 168 reviews

8.7

010

Elizabeth

10/10

United States

FAMILY_WITH_YOUNG_CHILDREN

November 13, 2025

Perfect! Thank you!

What guests loved:

We loved everything about the beautiful, historic property including the perfectly walkable location. Our gracious hostess, Marta, went out of her way to make us feel comfortable and welcome includin...

Areas for improvement:

Steep front steps from courtyard. If this may be an issue for you, I strongly suggest contacting Marta for her honest advice.

Koury

9/10

United States

YOUNG_COUPLE

September 26, 2025

Perfect location and comfortable hotel with helpful staff!

What guests loved:

The location is excellent and the staff, Marta and Ingrid, were very helpful.

Areas for improvement:

The property is a little tricky to recognize at arrival as the sign is relatively small.

Kathy

10/10

United States

WITH_FRIENDS

May 15, 2025

Wonderful location and staff!

What guests loved:

Lovely staff! Both of the ladies were so helpful and attentive to our every need. The accommodations are very clean and in a great location. The breakfast was quite the spread.

Bianca

10/10

United States

FAMILY_WITH_YOUNG_CHILDREN

May 7, 2025

What guests loved:

I loved the location and historic residence. The room was well appointed and very comfortable with extra pillows and blankets, with antique furniture. The room overlooks the lively street, so it was...

Areas for improvement:

No complaints at all.

Mary

9/10

United States

YOUNG_COUPLE

May 5, 2025

Beautiful space.

What guests loved:

Lovely old structure. Lots of room in the main room as well as the bathroom.

Areas for improvement:

Lots of stairs.

Megan

8/10

United States

YOUNG_COUPLE

October 13, 2024

What guests loved:

The location was great. Clean and affordable. The staff was wonderful.

Areas for improvement:

A beautiful building with a really cool inner courtyard but it lacked aesthic. Such a cool space but no inviting landscape or flowers.

Robert

8/10

United States

YOUNG_COUPLE

October 2, 2024

Apartment in a tower

What guests loved:

The apartment is spacious well equipped and quite comfortable. The hostesses at the hotel where you check in and out were quite friendly, helpful and gracious. The dishwasher was a nice addition.

Areas for improvement:

The apartment is actually not in the Palazzo hotel but a few blocks away in a converted ancient Tower building. It is one story above the very busy main pedestrian thoroughfare and you can hear noise ...

Dayna

10/10

United States

YOUNG_COUPLE

May 10, 2024

Perfect place to stay and enjoy Lucca!

What guests loved:

The staff! So nice! Marta and Ingrid are great! Location is great. Room is nice. Breakfast was beautiful and tasty.

Areas for improvement:

Nothing

Robert

9/10

Canada

SOLO_TRAVELLER

April 30, 2024

Nice Palazzo in Good Location

What guests loved:

Quite well-managed and maintained former Palazzo in a good location. Wonderful staff and nice breakfasts.

Areas for improvement:

There are steps to reach main level on 1st floor.

Nancy

9/10

Canada

YOUNG_COUPLE

April 22, 2024

What guests loved:

Staff was so curteous and helpfulful. Great breakfast . Charming

Areas for improvement:

No option but a long staircase that you had to drag your luggage up. Not unusual for Europe but guests just need to be aware .